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Systems Support Engineer I

Systems Support Engineer I

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For nearly 200 years, MCPHS University, formerly known as Massachusetts College of Pharmacy and Health Sciences, has been at the forefront of innovation in the healthcare world. We take pride in our history, yet are motivated by a curiosity about the future. That’s why we are constantly updating our state-of-the-art labs, innovating our curriculums, and adding programs to coincide with the needs of an ever-changing healthcare landscape.


Faculty and staff continue to bring their talents and skills to MCPHS University to contribute to our mission of guiding and supporting students toward successful and sustainable careers in healthcare. Whatever position an employee holds, their efforts make an important impact on the overall quality of campus life. Employees are an integral part of a community that is proud of its heritage and the accomplishments that make MCPHS University a first-class educational institution.


The Systems Support Engineer I focuses on problem resolution and specific systems while assisting across the Information Services department, and is responsible for troubleshooting incidents, executing planned update schedules, and maintaining systems performance and availability.


  • Work closely with technicians and the help desk team to provide level 2 support, diagnosis and incident resolution
  • Lead support functions for our many clinics and their respective EMR systems (i.e. optometry, dental, and acupuncture)
  • Plan and execute regular software and hardware updates
  • Create both internal and external documentation of our systems and processes
  • Regularly update and test the virtual desktop infrastructure master images
  • Assist with the deployment of new services for our community
  • Maintain, monitor, and update internal and external production and test systems
  • Represent the Systems Support Group and MCPHS in meetings with partners and vendors
  • Work with vendors and other third parties to resolve issues

Additional responsibilities may be assigned by the supervisor.




  • 3+ years of systems experience in a domain environment
  • At least one industry technical certification (i.e. Cisco CCNA, VMware VCP, Microsoft MCSE, etc.)
  • Additional ITIL, PMP, other process-related certifications a plus
  • Knowledge of VMware View, vSphere, vCenter, Veeam backup software, networking, Microsoft Server, Active Directory
  • Desire to learn storage, networking, server and other pieces of our environment and a general willingness to help where needed
  • Valid driver’s license
  • Comfortable supporting our clinics including dental, optometry, acupuncture, and more
  • Familiarity with state and federal privacy regulations
  • Ability to adhere to the University's change management procedures
  • Ability to meet targeted SLA’s for incident and problem resolution via continued follow up with users and management
  • Organization skills to ensure the completion of assigned projects
  • Flexibility to manage multiple priorities in a fast-paced and dynamic environment
  • Strong communication and documentation skills including workflows, flowcharts, and Visios
  • Willingness to suggest improvements to our systems and procedures
  • Ability to work unsupervised and take the initiative to seek out other tasks needing completion
  • Desire to work collaboratively with other members of the team
  • Ability to provide immediate hands-on support across assigned campus as needed


MCPHS offers a competitive salary and excellent benefits, including a substantial health/dental insurance subsidy, generous holiday/vacation policy, and a significant pension plan contribution.


Please attach a cover letter and a resume. No phone calls, please. Principals only.  Finalist candidate(s) for this position will be subject to a pre-employment background check as a condition of employment. MCPHS University is an equal opportunity employer. Applicants who would enrich the University’s diversity are welcome to apply.