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Case Manager - Counseling Services

Case Manager - Counseling Services

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For nearly 200 years, MCPHS University, formerly known as Massachusetts College of Pharmacy and Health Sciences, has been at the forefront of innovation in the healthcare world. We take pride in our history, yet are motivated by a curiosity about the future. That’s why we are constantly updating our state-of-the-art labs, innovating our curriculums, and adding programs to coincide with the needs of an ever-changing healthcare landscape.


Faculty and staff continue to bring their talents and skills to MCPHS University to contribute to our mission of guiding and supporting students toward successful and sustainable careers in healthcare. Whatever position an employee holds, their efforts make an important impact on the overall quality of campus life. Employees are an integral part of a community that is proud of its heritage and the accomplishments that make MCPHS University a first-class educational institution.


The Case Manager assists students coping with crises and other barriers that impede personal and academic stability and success by coordinating prevention, intervention, and support services across campus, community, and family systems.


  • Serves as a member of the Counseling Services staff who support students through department services and resources.
  • Serves as point person for situations related to student well-being and safety.
  • Coordinates support for student transitions among on-campus and off-campus providers, family members, and University staff.
  • Assists with Leave-of-Absence (LOA) processes in coordination with other University departments. Meets with students returning from health-related leave of absences or hospitalization to support their return to MCPHS.
  • Conducts mental health and substance abuse assessments to determine appropriate referral options and to inform safety planning..
  • Ability to attend to the needs of students in crises and with significant mental health problems, or suicide risk. Evaluates threat and assesses risk to self and/or the community. Responds to students with urgent and emergent needs
  • Meets with students and provides support, solutions, and/or referrals as appropriate.
  • Assists the department in managing and triaging daily; and following up with clients.
  • Coordinates with medical and behavioral health providers. Fosters self-advocacy in students to manage their academic, personal, and fiscal responsibilities
  • Coordinates overall interdisciplinary plan of care of students as related to students behavioral health. Arranges for access and referrals to appropriate medical or mental health care. Helps students engage with treatment plans and/or University expectations.
  • Participates in On-Call Duty Rotation (including weekends, after hours, break periods, and holidays).
  • Understanding of Title IX regulations.
  • Manages/oversees special projects at the request of the Director.

Additional responsibilities may be assigned by the Dean of Students.




  • Massachusetts licensed LICSW or Psychologist with two or more years of experience. Experience providing mental health services in a college setting preferred.

  • Requires an understanding of the educational, cultural and social needs of a domestic and international student community.
  • Demonstrated ability to work individually and as a member of a professional team, establishing strong working relationships across campus constituencies.
  • Possesses excellent leadership, communication, organizational and interpersonal skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Possesses strong organizational skills and attention to detail.
  • Ability to manage confidential materials and maintain confidentiality when working on specific task or projects.
  • Possesses a sense of urgency and ability to prioritize tasks and resources appropriately.
  • Proficiency in Microsoft Office.
  • Familiarity with the complexities of international student transitional needs.
  • Ability to work occasional nights and weekends.


MCPHS offers a competitive salary and excellent benefits, including a substantial health/dental insurance subsidy, generous holiday/vacation policy, and a significant pension plan contribution.


Please attach a cover letter and a resume. No phone calls, please. Principals only.  No relocation available. Finalist candidate(s) for this position will be subject to a pre-employment background check as a condition of employment. MCPHS University is an equal opportunity employer. Applicants who would enrich the University’s diversity are welcome to apply.