Returning Candidate?

Student Financial Services Counselor

Student Financial Services Counselor

# of Openings 
Job Locations 

More information about this job


For nearly 200 years, MCPHS University, formerly known as Massachusetts College of Pharmacy and Health Sciences, has been at the forefront of innovation in the healthcare world. We take pride in our history, yet are motivated by a curiosity about the future. That’s why we are constantly updating our state-of-the-art labs, innovating our curriculums, and adding programs to coincide with the needs of an ever-changing healthcare landscape.


Faculty and staff continue to bring their talents and skills to MCPHS University to contribute to our mission of guiding and supporting students toward successful and sustainable careers in healthcare. Whatever position an employee holds, their efforts make an important impact on the overall quality of campus life. Employees are an integral part of a community that is proud of its heritage and the accomplishments that make MCPHS University a first-class educational institution.


This position provides both in-person and telephone financial counseling to students and parents in support of enrollment at MCPHS. The counselor is assigned a caseload of students and is the main point of contact for all financial matters during the duration of the student’s enrollment. 


  • Meet with students and families both in person and via telephone providing counseling on the financial aid application process, financing options, student account inquiries, loan counseling and debt management strategies.
  • Complete need analysis and verification. Award aid to incoming and returning students in assigned caseload.
  • Assist in the processing of federal, state and private loans.
  • Develop and maintain documentation of appropriate procedures for administrative responsibilities.
  • Record and manage incoming documentation flow.
  • Generate financial aid reports from Datatel.
  • Review aid files for necessary documentation.
  • Complete need analysis.
  • Maintain consistent correspondence with assigned caseload.
  • Provide first level institutional collections activities including telephone calls, emails and applying late fees.
  • Discuss billing questions with students and their families and provide detailed information about all charges.
  • Participate in on-campus enrollment events.
  • Represent the university at off-campus recruitment events.
  • Represent the university in professional organizations.

Additional responsibilities may be assigned by the supervisor.




  • Minimum of a bachelor’s degree or equivalent relevant job experience.
  • Previous experience in higher education financial aid, student financial services or student accounts is desired.
  • Familiarity with operational database and CRM systems.
  • Strong verbal and written communication skills.
  • Strong customer service skills.
  • Ability to work independently and as a member of a team.
  • Strong organizational and time management skills.
  • Proficiency using Microsoft Office and other applicable software programs
  • Attention to detail and accuracy in all computer work.
  • Commitment to honestly and integrity in the work while demonstrating high professional standards.
  • Ability to work occasional weekends / evenings.

MCPHS offers a competitive salary and excellent benefits, including a substantial health/dental insurance subsidy, generous holiday/vacation policy, and a significant pension plan contribution.


Please attach a cover letter and a resume. No phone calls, please. Principals only.  No relocation available. Finalist candidate(s) for this position will be subject to a pre-employment background check as a condition of employment. MCPHS University is an equal opportunity employer. Applicants who would enrich the University’s diversity are welcome to apply.