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Student Financial Services Assistant

Student Financial Services Assistant

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For nearly 200 years, MCPHS University, formerly known as Massachusetts College of Pharmacy and Health Sciences, has been at the forefront of innovation in the healthcare world. We take pride in our history, yet are motivated by a curiosity about the future. That’s why we are constantly updating our state-of-the-art labs, innovating our curriculums, and adding programs to coincide with the needs of an ever-changing healthcare landscape.


Faculty and staff continue to bring their talents and skills to MCPHS University to contribute to our mission of guiding and supporting students toward successful and sustainable careers in healthcare. Whatever position an employee holds, their efforts make an important impact on the overall quality of campus life. Employees are an integral part of a community that is proud of its heritage and the accomplishments that make MCPHS University a first-class educational institution.


The Student Financial Services (SFS) Assistant is a customer service-driven role that serves as the initial point of contact for student and family walk-ins, email, and phone call inquiries in a fast-paced Student Financial Services Office.  The SFS Assistant provides a broad scope of administrative support activities for the department, which include the following responsibilities:


  • Greet current/prospective students and families.  Provide information related to Student Financial Services and Enrollment.
  • Act as a frontline contact for the main SFS phone line by either answering questions or forwarding to appropriate staff/office.
  • Coordinate daily tasks for the student employees. 
  • Maintain and manage an electronic calendar for the Student Financial Services office.
  • Manage the Student Financial Services visitor space to ensure it is a suitable space to welcome visitors.
  • Order and maintain an inventory of office supplies and forms/publications.
  • Assist with Boston recruitment and Student Financial Services special events.
  • Perform data entry into Ellucian Colleague and Salesforce.
  • Scan and index forms/documents in OnBase imaging system.
  • Manage the SFS and Financial Planner email box.
  • Responsible for scheduling rooms for SFS meetings/events and creating work orders and help-desk tickets as necessary.
  • Serve as primary backup for the Customer Service Concierge role in the Admissions Visitor’s Suite.
  • Occasional evening and weekend availability is required.

Additional responsibilities may be assigned by the supervisor.




  • Bachelor’s degree preferred
  • Two years of previous administrative experience in an front office setting providing customer service
  • Experience working with students and families in a higher education setting a plus
  • Proficiency in the use of computers including MS WORD, Excel, Powerpoint and Outlook
  • Strong organizational skills and attention to detail
  • Excellent interpersonal, verbal, technological, and written communication skills
  • Must be flexible and team-oriented, with a positive attitude toward customer service
  • Ability to manage multiple priorities and work in a fast-paced environment
  • Ability to maintain confidentiality when working on various projects, tasks and confidential material
  • Ability to identify and resolve problems in a timely manner; possess a sense of urgency and ability to prioritize tasks and resources appropriately
  • Ability to promote an environment conducive to respect and accountability at all times
  • Professional demeanor and appearance


MCPHS offers a competitive salary and excellent benefits, including a substantial health/dental insurance subsidy, generous holiday/vacation policy, and a significant pension plan contribution.


Please attach a cover letter and a resume. No phone calls, please. Principals only.  No relocation available. Finalist candidate(s) for this position will be subject to a pre-employment background check as a condition of employment. MCPHS University is an equal opportunity employer. Applicants who would enrich the University’s diversity are welcome to apply.