• Case Manager of Disability Support Services

    Job Locations US-MA-Boston
    # of Openings
  • Overview

    Reporting to the Assistant Director, the Case Manager conducts intake interviews, interprets documents, and communicates accommodation processes. This position is responsible for the case management for student accommodations – from request to approval and implementation.


    • Coordinate support services for students with documented disabilities
    • Collect, verify, and maintain documentation for Disability Support Services office
    • Assist with scheduling and conducting appointments for students with disabilities
    • Meet with students for informational or drop-in appointments, providing relevant material about Disability Support Services
    • Work collaboratively and flexibly with faculty and staff to implement accommodations
    • Coordinate and problem solve with academic departments to ensure student accommodations are implemented appropriately
    • Work with Assistant Manager on the coordination peer note-taking, testing, and assistive technology for students
    • Provide training and information on accessibility and coordination of services
    • Responsible for maintaining accurate and timely student case notes
    • Compile weekly and annual DSS data reports
    • Help assess, develop, and evaluate the Disability Support Services process, including assisting the Assistant Dean and Assistant Director to stay abreast of “best practices” in the field, clinical technical standards, licensing accommodation information, and local resources for disability testing/support
    • Assist students with Documented Absence and Leave-of-Absence (LOA) processes as they relate to the department
    • Manage electronic and web-based data and file management; analyses DSS data to ensure accuracy of data entry and currency of accommodations
    • Coordinate plan of support with other departments
    • Represent the department at campus events such as Open House, Accepted Students Day, Orientation, Family Weekend, Final Exams, and Commencement
    • Participate in retreats and professional development within the Department of Student Affairs
    • Provide supervision to student workers
    • Availability to work some evening and weekends as needed.

    Additional responsibilities may be assigned by the supervisor.




    • Bachelor’s degree required; Master’s degree preferred
    • 0 – 3 years in higher education, experience providing relevant services in a college setting including: Disability Law and Section 504/ADA compliance, interpreting psychometric testing, and verifying disabilities and prescription of support services and accommodations
    • Ability to follow procedures and protocols established by the supervisor
    • Experience with Microsoft Office software
    • Excellent verbal and written communication skills
    • Strong interpersonal skills
    • Ability to handle sensitive and confidential information
    • Ability to be flexible in work schedule for periodic exam proctoring
    • Ability to work effectively and independently in a fast-paced environment
    • Requires the use of a desktop monitor, and keyboarding, for extended periods of time


    MCPHS offers a competitive salary and excellent benefits that includes a substantial contribution toward the cost of medical & dental insurance, generous time off benefits, and a significant pension plan contribution. To learn more about our total rewards, please visit MCPHS Total Rewards.



    Please attach a cover letter and a resume or curriculum vitae. No phone calls, please. Principals only. No relocation available. Finalist candidate(s) for this position will be subject to a pre-employment background check as a condition of employment. MCPHS University is an equal opportunity employer. Applicants who would enrich the University’s diversity are encouraged to apply.

    About Us

    MCPHS University, an innovator in health and professional education, is setting the pace in the health science fields. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical Area, downtown Worcester, MA and downtown Manchester, NH. Here, we are preparing future generations of global leaders and promoting systems to improve the health of the public.  In the midst of implementing an ambitious strategic plan that will bring us to our 200th anniversary in 2023, MCPHS offers meaningful work that benefits society overall, provides competitive salaries and comprehensive benefits, and fosters a sense of connectedness and collaboration among our employees. We are a fast-moving, data-driven educational institution with a strong entrepreneurial mindset.


    Come join us and be a part of a diverse community that is at the forefront of advancing the healthcare landscape! To learn more about working at MCPHS University, please visit Careers at MCPHS.




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