Student Financial Services Counselor

Job Locations US-MA-Boston
# of Openings


The Student Financial Services (SFS) Counselor focuses on providing a high level of customer service via walk-in counseling, phone calls and appointments regarding the financial aid process, student account inquires, and financing options.


  • Serves as the main point of contact for assigned caseload of students on all matters related to financial aid plans, institutional aid awards, payment plans, University charges and student accounts
  • Conducts appointments in person and over the telephone with accepted students to explain financial aid, costs and financing options. Documents interactions in Salesforce CRM
  • Records and manages incoming documentation flow
  • Reviews aid files, performs verification, and reviews aid appeals and special condition requests 
  • Provides first-level institutional collections activities including telephone calls, emails and applying late fees
  • Discusses billing questions with students and their families and provides detailed information about all charges
  • In addition to the assigned student caseload, the Counselor also manages and is responsible for a minimum of one of the primary SFS functions, such as delinquent payment plans, federal work-study, outside scholarships, or unusual enrollment histories, etc
  • Represents the office at Open Houses, Student Orientation and other University events
  • Develops and maintains documentation of appropriate procedures for administrative responsibilities
  • Some evening and weekend work as needed

Additional responsibilities may be assigned by the supervisor



  • Bachelor’s degree
  • Two years of experience in higher education financial aid, admissions, registration or advising
  • Experience with complex databases and or CRM systems
  • Ellucian Colleague experience preferred
  • Ability to discuss the details of a student's bill and conduct necessary follow-up and outreach in order to collect payment.
  • Ability to communicate effectively, both verbally and in writing with students, their families and University employees
  • Strong organizational skills and proficiency using Microsoft Office and other applicable software programs
  • Exemplary customer service skills
  • Ability to complete assigned projects in a timely and accurate manner
  • Ability to work on projects of a confidential nature
  • Occasional evening and weekend work is required

MCPHS offers a competitive salary and excellent benefits that includes a substantial contribution toward the cost of medical and dental insurance, generous time off benefits, and a significant pension plan contribution. To learn more about our total rewards, please visit MCPHS Total Rewards.



About Us

MCPHS University, an innovator in health and professional education, is setting the pace in the health science fields. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical Area, downtown Worcester, MA and downtown Manchester, NH. Here, we are preparing future generations of global leaders and promoting systems to improve the health of the public.  In the midst of implementing an ambitious strategic plan that will bring us to our 200th anniversary in 2023, MCPHS offers meaningful work that benefits society overall, provides competitive salaries and comprehensive benefits, and fosters a sense of connectedness and collaboration among our employees. We are a fast-moving, data-driven educational institution with a strong entrepreneurial mindset.


Come join us and be a part of a diverse community that is at the forefront of advancing the healthcare landscape! To learn more about working at MCPHS University, please visit Careers at MCPHS.


To apply, please visit  Attach a cover letter and a resume or curriculum vitae.  No phone calls, please. Principals only. Finalist candidate(s) for this position will be subject to a pre-employment background check as a condition of employment. MCPHS University is an equal opportunity employer. Applicants who would enrich the University’s diversity are encouraged to apply.


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